td111's Privacy Policy

td111 is a safe and trusted online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting your personal information.

This Privacy Policy explains in detail what information td111 collects, why that information is needed, how it is used, and what measures we take to protect your data. Please read this document carefully, as it clarifies both your rights and our responsibilities.

We believe that transparency is the foundation of trust. That is why every aspect of how we handle data is presented openly here.

When you create an account at td111, we collect the following information:

• Full name and date of birth (for age verification — only persons aged 21+ may open an account)
• Mobile number and email address (for communication and account verification)
• Password (stored in encrypted form — never readable in plain text)
• Preferred language and preferred method of contact

We need certain financial information to process deposits and withdrawals. Transactions at td111 can currently be made via bKash, Nagad, Rocket, and Upay. The information collected in this regard includes:

• Mobile banking number and payment method details
• Transaction amount, date, and transaction reference number
• Deposit and withdrawal history
• Account balance and bonus records

To improve your gaming experience and ensure responsible gaming, we record:

• Gaming history, bet amounts, and results
• Preferred game categories (cricket betting, slots, live casino, etc.)
• Session duration and activity patterns
• Bonus usage and wagering progress

To ensure the security and performance of our platform, the information automatically collected includes:

• IP address and device type
• Browser type, version, and operating system
• Time of site access, page visit patterns, and session data
• Information collected through cookies and similar tracking technologies

td111 primarily uses collected information to provide you with a seamless gaming experience. This includes creating and verifying accounts, ensuring login security, processing deposit and withdrawal requests, and maintaining records of bonuses and rewards.

Keeping our platform secure is one of our top priorities. Using your information, we:

• Detect suspicious login or transaction activity
• Prevent attempts to create multiple accounts
• Block unauthorised access to accounts
• Detect and prevent money laundering and fraudulent activity

td111's 24/7 live chat and email support team uses your information to communicate with you effectively. This includes:

• Resolving complaints and issues
• Sending important account-related notifications
• Informing you about promotional offers and bonuses (only for those who have given consent)
• Providing responsible gaming information and support

We analyse aggregated and anonymised data to improve td111's service quality. This helps us make the gaming experience more intuitive, identify technical issues quickly, and plan new features.

Limited data sharing may occur in the following cases:

• Payment processing partners: Minimum necessary information to complete transactions with bKash, Nagad, Rocket, and Upay.
• Game software providers: Pragmatic Play, Spribe, JILI, PG Soft, and other providers may receive limited session data to operate games.
• Legal obligations: To comply with valid requests from competent authorities or court orders.
• Technology service providers: Cloud hosting, cybersecurity, and analytics providers — who operate under confidentiality agreements.

We only work with third parties that maintain appropriate data protection standards. Our agreements with each partner clearly state that they may not use the information they receive for any unauthorised purpose or pass it on to further third parties.

Cookies are small text files stored in your browser. td111 uses the following types of cookies:

• Essential cookies: To maintain login sessions, ensure security, and keep the platform's basic functions running. Without these, the site does not work properly.
• Functional cookies: To remember your language preference, gaming settings, and other personalisation information.
• Analytics cookies: To track site performance and improve the user experience. This information is always processed in anonymised form.

You can accept or reject cookies through your browser settings. Keep in mind that disabling essential cookies may cause some basic td111 features to stop working correctly, such as maintaining your login session.

Most modern browsers (Chrome, Firefox, Safari) allow you to manage cookies yourself. See your browser's help section for more details.

td111 follows the highest industry standards to protect your data. Our technical safeguards include:

• SSL (Secure Sockets Layer) encryption — all data exchanged between your browser and our servers is transmitted in encrypted form
• Password hashing — your password is never stored in plain readable form
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

We retain your information only for as long as it is needed for practical purposes or required by legal obligations. Generally:

• Active account data — full information is retained for the duration of the account
• After account closure — retained for the period required by applicable legal obligations
• Transaction records — retained in accordance with financial regulatory requirements
• Session and log files — deleted once the designated security review cycle is complete

If a data breach occurs that may affect your information, td111 will act promptly. We will notify affected users as quickly as reasonably possible and take all necessary steps to minimise harm.

Every td111 user has the following rights:

• The right to request access to the information stored in your account
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to opt out of marketing communications
• The right to object to the processing of your information

To exercise any of these rights, please contact our support team. We generally aim to respond within a reasonable timeframe.

You may request to close your td111 account at any time. After the account is closed, most of your personal information will be deleted from our systems or anonymised. However, certain financial information may be retained for a set period due to legal obligations.

To learn more about responsible gaming, please visit our Responsible Gaming page.

td111 never knowingly collects or stores information from persons under the age of 21. Age verification is mandatory during the registration process. If we become aware that a minor is using our platform, their account will be closed immediately and all associated information will be deleted.

If you believe a minor may be able to access our site using your device, please use parental control tools and notify our support team right away.

td111 may update this Privacy Policy from time to time. Amendments may be made due to service improvements, legal changes, or the introduction of new technology. After each update, the "Last Updated" date at the top of the page will be changed.

For significant changes, we will attempt to send a notification to your registered mobile number or email. However, we recommend visiting this page regularly to stay up to date. Continued use of td111 after a revised policy is published will be taken as acceptance of the new policy.

This Privacy Policy forms part of td111's overall legal framework. It works together with our Terms and Conditions and Responsible Gaming policy to form a complete agreement. In the event of any conflict, it is recommended to read all three documents together.